Frequently Asked Questions
Reliable Answers to Our Most
Common Questions
Welcome to the 4 Season Fresh Laundromat FAQ page. Here, you'll find answers to some of the most commonly asked questions about our services. If you have any additional questions, feel free to contact us.
What are your operating hours?
Our self-service laundromat is open 24 hours a day, 7 days a week, providing you with the flexibility to do your laundry at any time that suits you best.
Do you offer pickup and delivery services?
Yes, we offer a free pickup and delivery service for our laundry and dry cleaning customers in Brooklyn, NY. Schedule a pickup, and our team will handle the rest.
How do I schedule a pickup and delivery service?
You can schedule a pickup and delivery service by visiting our website, calling our customer service number, or using our mobile app. We strive to make the process as convenient as possible for you.
What types of payment do you accept?
We accept various forms of payment, including cash, credit/debit cards, and mobile payment options like Apple Pay and Google Wallet.
Do you offer same-day service?
Yes, we offer same-day service for both our wash and fold and dry cleaning services. Please drop off your laundry or schedule a pickup early in the day to ensure timely service.
Are your detergents and cleaning products eco-friendly?
Yes, we are committed to using eco-friendly detergents and cleaning products that are safe for both your clothes and the environment.
How do you handle delicate or special care items?
Our team is trained to handle delicate and special care items with the utmost attention. We use specialized cleaning techniques and solvents to ensure these items are properly cared for and preserved.
What should I do if I have a complaint or an issue with the service?
Customer satisfaction is our top priority. If you have any complaints or issues, please contact our customer service team immediately. We will work quickly to resolve any problems and ensure you are satisfied with our services.
Do you provide services for businesses and commercial clients?
Yes, we offer customized laundry and dry cleaning solutions for businesses and commercial clients. Contact us to discuss your specific needs and to set up a service plan that works for you.
Can I track my laundry order?
Yes, our online platform and mobile app allow you to track the status of your laundry order from pickup to delivery, giving you peace of mind and real-time updates.
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We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.